Citizen's Charter




The CAB champions and advocates the highest standard of moral responsibility, ethical behavior, professionalism, and public accountability.


The CAB is committed to deliver excellent public service, exercising utmost integrity, transparency, and justice; promoting decency and modesty among its officials and employees and stakeholders as well; and optimize the utilization of information and communications technology; and continuously improve and develop staff competency.


We, as civil servants of the CAB mandated to regulate, promote, and develop a competitive air transportation industry that supports and sustained, reliable, affordable and accessible air transport services to, from, and within the Philippines and deliver efficient services to our stakeholders and to the public at large, do commit:

  • to provide diligent, honest, and sincere service to all our clientele;
  • to demonstrate and maintain office decorum at all times;
  • to be consistent and just in applying rules and regulations to our clientele;
  • to act and resolve promptly complaints against irregular transactions, impropriety in all activities of the officials, employees, and our stakeholders as well;
  • to maintain transparency, uplift innovative spirit and enhance expertise towards service excellence and global competitiveness.

We pledge.


ARTA Certificate of Compliance 2018
ARTA Certificate of Compliance 2017

CAB Hotline

Public Assistance 24/7


Secondary Numbers

NAIA Terminal1 0919-9128457 Laguindingan 0919-9128468
NAIA Terminal2 0919-9128458 Laoag Airport 0998-5864834
NAIA Terminal3 0919-9128451 Legaspi Airport 0919-9128461
NAIA Terminal4 0919-9128470 Mactan-Cebu Int'l. 0919-9128464
Clark Int'l .Airport 0919-9128471 Naga Airport 0919-9128462
Boracay Airport 0919-9128453 Ozamis Airport 0998-5864835
Bacolod Airport 0998-5864828 Pagadian Airport 0998-5864836
Basco Airport 0998-5864829 Puerto Princessa 0998-5864837
Busuanga Airport 0919-9128460 Roxas Airport 0998-5864838
Butuan Airport 0998-5864830 Siargao Airport 0919-9128456
Davao Int'l. Airport 0919-9128469 Surigao Airport 0998-5864839
Dipolog Airport 0998-5864832 Tacloban Airport 0998-5864840
Dumaguete Airprot 0998-5864833 Tagbiliran Airport 0919-9128465
General Santos 0919-9128467 Tugeugarao Airport 0998-5864841
Iloilo Int'l .Airport 0919-9128466 Virac Airport 0919-9128463
Kalibo Int'l. Airport 0919-9128454 Zamboanga Airport 0998-5864842

✆ 852-8967 (CAB Legal and Enforcement Division)

Trunk Lines:
☎ (+632) 853-7259
☎ (+632) 854-5996