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General FAQ

  
 
WHERE IS CAB LOCATED?
The CAB is located at Old MIA Road, Pasay City, near the Centennial Airport (Terminal II). It can be reached by public transport vehicles (buses and jeepneys servicing airport route).
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WHO ARE THE OFFICIALS OF THE CAB?
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CAN I COMPLAIN TO THE CAB REGARDING REFUND OF FARES, CANCELLATION OF FLIGHTS, DENIED BOARDING AND LOSS OF LUGGAGE?
Yes. You may call Tel. No. 852-8967 (Legal & Enforcement Division) or email This email address is being protected from spambots. You need JavaScript enabled to view it. .
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WHAT ARE THE PERMITS ISSUED BY THE CAB?

  1. Certificate of Public Convenience and Necessity (CPCN) – is a permit issued by the Board authorizing a domestic person or entity (60/40 equity) to engage in international and/or domestic, scheduled and/or non-scheduled air transportation services.A grantee of a CPCN may operate even without a legislative franchise.
  2. Foreign Air Carrier’s Permit (FACP) – is a permit issued by the Board, and approved by the President of the Philippines, authorizing a foreign air carrier to engage in foreign air transportation services.
  3. Letter of Authority - is an approval issued by the CAB authorizing a person or entity to engage in airfreight forwarder, general sales agent, cargo sales agent and off-line carrier. It is signed by the Executive Director subject to the ratification of the Board on its scheduled meeting.

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DOES THE CAB INVESTIGATE AIRCRAFT ACCIDENT?
No. Investigation of aircraft accident falls within the jurisdiction of CAAP.
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WHAT CREATED THE CAB?
R.A. 776, as amended.
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IS THE CAB THE SAME AS THE CIVIL AVIATION AUTHORITY OF THE PHILIPPINES (CAAP), FORMERLY CALLED THE AIR TRANSPORTATION OFFICE (ATO)?
No. The CAB regulates the economic aspect of air transportation, while CAAP, regulates the technical and operational aspects of air transportation.
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WHAT ARE THE POLICIES, REGULATIONS AND PROCEDURES OF CAB?

  1. Administrative Order No. 01 (60)
  2. Economic Regulations:
    • ER-1- Provision of General Applicability
    • ER-2- Charter Operations
    • ER-3 - Purchase of Aircraft and Incurring of Indebtedness
    • ER-4 - Airfreight Forwarders and Off-Line Carriers
    • ER-5 - Air Taxi Operators
    • ER-7 - Boarding Priority and Denied Boarding Compensation
    • ER-8 - General Sales Agent and Cargo Sales Agent
  3. Executive Orders (E.O.)
    • Executive Order No. 29 (2011) - Authorizing the Civil Aeronautics Board and the Philippine Air Panels to Pursue more Aggressively the Internal civil Aviation Liberalization Policy
    • Executive Order No. 28 (2011) - Reorganizing the Philippine Air Negotiating Panel and the Philippine Consultation Panel
    • Executive Order No. 500-A (2006) -Amending Executive Order (EO) No. 500 dated January 27, 2006) and Providing for the Expansion of Air Services to the Diosdado Macapagal International Airport (DMIA) and Subic Bay International Airport (SBIA)
    • Executive Order No. 500 (2006) - Providing for the Expansion of Air Services to the Diosdado Macapagal International Airport
    • Executive Order No. 296 (2004) - Further Amending Executive Order No. 219 dated January 3, 1995 Establishing the Domestic and International Civil Aviation Liberalization Policy
    • Executive Order No. 253 (2003) - Providing for the Expansion of Air Services to the Diosdado Macapagal Internatinal Airport (DMIA) and Subic Bay International Airport (SBIA)
    • Executive Order No. 32 (2001) - Amending Executive Order 219 dated January 3, 1995) entitled “Establishing the Domestic and International Civil Aviation Liberalization Policy”
    • Executive Order No. 219 (1995) - Establishing the Domestic and International Civil Aviation Liberalization Policy
    • Executive Order No. 217 (1987) - Further Amending Section 5 of Republic Act No. 776 as Amended
    • Executive Order No. 125-A (1987) - Amending Executive Order No. 125 Entitled “Reorganizing the Ministry of Transportation and Communication, Defining its Powers and Functions, and for Other Purposes”
    • Executive Order No. 125 (1987) -Reorganizing the Ministry of Transportation and Communications, Defining its Powers and Functions, and for Other Purposes
    • P.D. 1466 - Waiver

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IS THE CAB INVOLVED IN AIR NEGOTIATION THROUGH THE PHILIPPINE AIR NEGOTIATION PANEL?
Yes. The CAB is involve in both Air Negotiation Panel (as member) and Air Consultation Panel (as the Vice Chairman). The composition of the panels are stipulated in Executive Order No. 28 s. 2011.
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CAB Hotline

Public Assistance 24/7

165-66

Secondary Numbers: PASSENGER RIGHTS ACTION DESK (PRAD)

AIRPORT CONTACT NUMBER AIRPORT CONTACT NUMBER
NAIA Terminal1 0919-9128457 Laoag 0998-5864834
NAIA Terminal2 0919-9128458 Legaspi 0919-9128461
NAIA Terminal3 0919-9128451 Mactan-Cebu T1 0919-9128464
NAIA Terminal4 0919-9128470 Mactan-Cebu T2 0998-9668315
Bacolod 0998-5864828 Masbate 0998-9668314
Basco 0998-5864829 Naga 0919-9128462
Boracay 0919-9128453 Ozamis 0998-5864835
Busuanga 0919-9128460 Pagadian 0998-5864836
Butuan 0998-5864830 Puerto Princessa 0998-5864837
Camiguin 0998-5864831 Roxas 0998-5864838
Clark 0919-9128471 Siargao 0919-9128456
Davao 0919-9128469 Surigao 0998-5864839
Dipolog 0998-5864832 Tacloban 0998-5864840
Dumaguete 0998-5864833 Tagbilaran 0919-9128465
General Santos 0919-9128467 Tuguegarao 0998-5864841
Iloilo 0919-9128466 Virac 0919-9128463
Kalibo 0919-9128454 Zamboanga 0998-5864842
Laguindingan 0919-9128468

✆ 852-8967 (CAB Legal Office)
APBR@cab.gov.ph

Trunk Lines:
☎ (+632) 853-7259
☎ (+632) 854-5996