Memorandum Circular No. 1 Series of 2012

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MEMORANDUM CIRCULAR NO. 01
Series of 2012


TO: ALL DOMESTIC AIRLINES OPERATING SERVICES TO AND FROM THE PHILIPPINES, AND ALL FOREIGN AIRLINES OPERATING FROM THE PHILIPPINES

SUBJECT: PUBLICATION OF THE AIR PASSENGER BILL OF RIGHTS (APBR) IN THE WEBSITES OF ALL SCHEDULED CARRIERS COVERED BY THE APBR

DATE: 27 December 2012


In recognition of the primary right of the passenger to be informed of all the conditions and restrictions attached to an airline ticket, and his rights as a passenger under the "Air Passenger Bill of Rights" (Joint DOTC-DTI Administrative Order No. 01 and CAB Economic Regulation No. 09), carriers are under obligation to assure that the riding public are informed of the cardinal rights afforded under the aforementioned Regulations not only via the media provided by Government, but also through their respective websites which are accessed by passengers availing of their services.

In this regard, all carriers covered by the aforementioned Regulations are directed to cause the appearance or publication of the Air Passenger Bill of Rights (APBR), for reference and easy access by the passengers, in their respective websites.


For your compliance.



CARMELO L. ARCILLA
Executive Director

CAB Hotline

Public Assistance 24/7

165-66

Secondary Numbers

PRAD NAIA Terminal1 0919-9128457 PRAD Laguindingan 0919-9128468
PRAD NAIA Terminal2 0919-9128458 PRAD Laoag Airport 0998-5864834
PRAD NAIA Terminal3 0919-9128451 PRAD Legaspi Airport 0919-9128461
PRAD NAIA Terminal4 0919-9128470 PRAD Mactan-Cebu Int'l. 0919-9128464
PRAD Bacolod Airport 0998-5864828 PRAD Naga Airport 0919-9128462
PRAD Basco Airport 0998-5864829 PRAD Ozamis Airport 0998-5864835
PRAD Boracay Airport 0919-9128453 PRAD Pagadian Airport 0998-5864836
PRAD Busuanga Airport 0919-9128460 PRAD Puerto Princessa 0998-5864837
PRAD Butuan Airport 0998-5864830 PRAD Roxas Airport 0998-5864838
PRAD Camiguin Airport 0998-5864831 PRAD Siargao Airport 0919-9128456
PRAD Clark Int'l .Airport 0919-9128471 PRAD Surigao Airport 0998-5864839
PRAD Davao Int'l. Airport 0919-9128469 PRAD Tacloban Airport 0998-5864840
PRAD Dipolog Airport 0998-5864832 PRAD Tagbilaran Airport 0919-9128465
PRAD Dumaguete Airprot 0998-5864833 PRAD Tuguegarao Airport 0998-5864841
PRAD General Santos 0919-9128467 PRAD Virac Airport 0919-9128463
PRAD Iloilo Int'l .Airport 0919-9128466 PRAD Zamboanga Airport 0998-5864842
PRAD Kalibo Int'l. Airport 0919-9128454

✆ 852-8967 (CAB Legal Office)
APBR@cab.gov.ph

Trunk Lines:
☎ (+632) 853-7259
☎ (+632) 854-5996

*PRAD - Passenger Rights Action Desk

PRAD NAIA Terminal1 0919-9128457 PRAD Laguindingan 0919-9128468
PRAD NAIA Terminal2 0919-9128458 PRAD Laoag Airport 0998-5864834
PRAD NAIA Terminal3 0919-9128451 PRAD Legaspi Airport 0919-9128461
PRAD NAIA Terminal4 0919-9128470 PRAD Mactan-Cebu Int'l. 0919-9128464
PRAD Clark Int'l .Airport 0919-9128471 PRAD Naga Airport 0919-9128462
PRAD Bacolod Airport 0998-5864828 PRAD Ozamis Airport 0998-5864835
PRAD Basco Airport 0998-5864829 PRAD Pagadian Airport 0998-5864836
PRAD Boracay Airport 0919-9128453 PRAD Puerto Princessa 0998-5864837
PRAD Busuanga Airport 0919-9128460 PRAD Roxas Airport 0998-5864838
PRAD Butuan Airport 0998-5864830 PRAD Siargao Airport 0919-9128456
PRAD Camiguin Airport 0998-5864831 PRAD Surigao Airport 0998-5864839
PRAD Davao Int'l. Airport 0919-9128469 PRAD Tacloban Airport 0998-5864840
PRAD Dipolog Airport 0998-5864832 PRAD Tagbiliran Airport 0919-9128465
PRAD Dumaguete Airprot 0998-5864833 PRAD Tugeugarao Airport 0998-5864841
PRAD General Santos 0919-9128467 PRAD Virac Airport 0919-9128463
PRAD Iloilo Int'l .Airport 0919-9128466 PRAD Zamboanga Airport 0998-5864842
PRAD Kalibo Int'l. Airport 0919-9128454