Memorandum Circular No. 1 Series of 2012

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MEMORANDUM CIRCULAR NO. 01
Series of 2012


TO: ALL DOMESTIC AIRLINES OPERATING SERVICES TO AND FROM THE PHILIPPINES, AND ALL FOREIGN AIRLINES OPERATING FROM THE PHILIPPINES

SUBJECT: PUBLICATION OF THE AIR PASSENGER BILL OF RIGHTS (APBR) IN THE WEBSITES OF ALL SCHEDULED CARRIERS COVERED BY THE APBR

DATE: 27 December 2012


In recognition of the primary right of the passenger to be informed of all the conditions and restrictions attached to an airline ticket, and his rights as a passenger under the "Air Passenger Bill of Rights" (Joint DOTC-DTI Administrative Order No. 01 and CAB Economic Regulation No. 09), carriers are under obligation to assure that the riding public are informed of the cardinal rights afforded under the aforementioned Regulations not only via the media provided by Government, but also through their respective websites which are accessed by passengers availing of their services.

In this regard, all carriers covered by the aforementioned Regulations are directed to cause the appearance or publication of the Air Passenger Bill of Rights (APBR), for reference and easy access by the passengers, in their respective websites.


For your compliance.



CARMELO L. ARCILLA
Executive Director

CAB Hotline

Public Assistance 24/7

165-66

Secondary Numbers: PASSENGER RIGHTS ACTION DESK (PRAD)

AIRPORT CONTACT NUMBER AIRPORT CONTACT NUMBER
NAIA Terminal1 0919-9128457 Laoag 0998-5864834
NAIA Terminal2 0919-9128458 Legaspi 0919-9128461
NAIA Terminal3 0919-9128451 Mactan-Cebu T1 0919-9128464
NAIA Terminal4 0919-9128470 Mactan-Cebu T2 0998-9668315
Bacolod 0998-5864828 Masbate 0998-9668314
Basco 0998-5864829 Naga 0919-9128462
Boracay 0919-9128453 Ozamis 0998-5864835
Busuanga 0919-9128460 Pagadian 0998-5864836
Butuan 0998-5864830 Puerto Princessa 0998-5864837
Camiguin 0998-5864831 Roxas 0998-5864838
Clark 0919-9128471 Siargao 0919-9128456
Davao 0919-9128469 Surigao 0998-5864839
Dipolog 0998-5864832 Tacloban 0998-5864840
Dumaguete 0998-5864833 Tagbilaran 0919-9128465
General Santos 0919-9128467 Tuguegarao 0998-5864841
Iloilo 0919-9128466 Virac 0919-9128463
Kalibo 0919-9128454 Zamboanga 0998-5864842
Laguindingan 0919-9128468

✆ 852-8967 (CAB Legal Office)
APBR@cab.gov.ph

Trunk Lines:
☎ (+632) 853-7259
☎ (+632) 854-5996